Sometimes the course performance can be affected by errors that stop us from being able to carry on correctly. To avoid them, let's go over a few measures that may help us solve them quickly.
Firstly, we recommend you delete your browser history and cookies (if you don't know how to do this, click here). You should also check if you have any plugins that are blocking cookies or if you have an Adblocker installed on your browser.
Sound issues?
In order to tune correctly, we remind you that you need to activate all the permissions for playing and recording audio using your browser. To manage these permissions, click on the upper part of the screen, on the specific icon (padlock) next to the address bar.
If you can't record your voice, go to: https://www.onlinemictest.com on your browser and check that you can record and play your voice.
Video issues?
Keep in mind that in order to play low-resolution videos on Vimeo you need a minimum download speed of 500 Kbps. To get a higher resolution, we advise that you use Vimeo with a connection speed of 5 Mbps or higher. To get an estimation of your device's connection speed, go to https://testmy.net/download. We recommend that you take the test several times as the bandwidth may vary.
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